Frequently Asked Questions
Aim and shoot – preferably with a camera 🙂
The answer to many web page issues – Clear your cache
Each time you visit a website your web browser will cache some of the data (that is, it stores it), to allow for quicker loading in future so it doesn’t have to download the sames files all over again. Sometimes this can cause issues where you’re making changes to your website on the server, but your browser might not neccessarily instantly see that. So you may need to periodically clear your browsers cache to get a ‘fresh’ copy.
Below are some steps for clearing your browsers cache in the most common web browsers, if your browser of choice isn’t listed you can likely find the steps in it’s help material or through a quick Google search.
When following the steps below your browser may also offer options to clear stored passwords, etc, this isn’t needed for cache clears and may only cause you some grief, thus they’re best left unchecked.
Internet Explorer 8 and above
- From the Safety menu in the upper right, click Delete Browsing History.
- Deselect Preserve Favorites website data, and select Temporary Internet files and Cookies.
- Click Delete.
Internet Explorer 7
- From the Tools menu in the upper right, select Internet Options.
- Under “Browsing history”, click Delete.
- To delete your cache, click Delete files.
- To delete your cookies, click Delete cookies.
- Click Close, and then click OK to exit.
Firefox 3.5 (these steps are for Windows, it may vary in Mac and Linux releases)
- From the Tools menu, select Clear Recent History.
- From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
- Click the down arrow next to “Details” to choose what history elements to clear (e.g., check Cookies to clear cookies).
- Click Clear Now.
- In the browser bar, enter: chrome://settings/clearBrowserData
- Select the items you want to clear (e.g. Empty the cache and Delete cookies and other site and plug-in data).
- You have the option to clear your cache for a certain time period, to clear your entire cache, select the beginning of time.
- Click Clear browsing data.
- From the Safari menu, select Empty Cache.
Logging into the website
Your choice. Either works with the same outcome.
Forgot Password? – under the Login box there is a Forgot your password? link. Enter either your username or email address to get a password reset link emailed to you.
Forgot Username? – use your email address to either login or request a password reset
Forgot Email Address? -use your username to either login or request a password reset
Forgot everything – things are looking grim 😉 contact the webmaster for your club to find out your username and email address.
DON’T register again with a different email address. Your entries are attached to your account.
Usernames cannot be changed.
To Change your email address or password go to My Details and select the My Account option. You will see the options for changing your account details there.
Most likely they are in your spam or junk folder.
If they are not there then you may need to add the domain myphotoclub.com.au to a safe senders list.
This is a common problem with Microsoft based email (Hotmail, Live & Outlook). Follow these steps to add our website to your safe senders list.
Entering a competition
The image requirements for our competitions are:
- JPG format
- sRGB colour space
- less than 1 megabytes
- less than or equal to 2000 pixels wide, and less than or equal to 2000 pixels high
Yes – the filename must contain only letters, numbers and spaces. No special characters are allowed, e.g. apostrophes, exclamation mark, etc.
These filenames are not acceptable
- He’s over there
- He is over there!
- $20 for pint
- 20 dollars for a pint?
Your photo processing software will do this and part of your resizing process will ensure the correct size is set.
As a final check you can use the dialog box that opens to select your image to upload.
On the entry form click on Choose file.
On a Windows computer
- change the view of the box to show Details
- right click on the column title (where Name, Date, Type are listed.
- click on More and find the Dimensions option and tick it
- Now each images dimensions will be displayed.
- To see this information you may need to make the Open dialog box larger by dragging the bottom right corner
On a Mac computer.
- grab a corner of the dialog box and drag it to make it cover most of your screen
- Change the view to Columns
Naviagate and select the image you are entering
- A preview will appear and the file size and dimensions will be shown below the image
Two steps to adding a member:
- Register for an account – remember that one account provides access to the MyPhotoClub network. They will receive an email on registering.
- Join the Members Group for your club – this is done by registering that they have paid their fees using the My Details page. They will receive an email on becoming a member.
Both these steps are best done by the new member.
Can I do this for them? -Yes, a committee member can register a person and then go into Committee > Membership and add them as a Member. Please note that they will still receive emails from the website as each stage is done.
If you need a large number of members joined up, then we can load these as a batch. This is part of our start-up service.
Nothing – existing members continue to have access.
The financial registration is only linked to new members. When a new member joins they use the Pay Membership Fees to acknowledge they have paid, or actually pay them if the club has PayPal activated.
This action adds them to the Members group.
For continuing membership the Pay Membership Fees options allows each member to record they have paid.
A committee member can edit this information using the Members’ Club Specific details option within Committee > Membership.
This is a committee function.
Within Committee > Membership, there is an Add /Remove members option.
Removing a member does not remove their account – it just removes their access as a member.
Their account may be in use by other MyPhotoClub comps or clubs.
If a member rejoins they will regain access to their entries and information. Rejoining is the same process as a new member. They use the Pay Membership Fees option.
A life member simply has the words life member entered in Financial To field
A committee member can do this information using the Members’ Club Specific details option within Committee > Membership.
First they need to be a member and you need to be Webmaster
On the Webmaster page there is an option
Add or remove members to the Committee group
This option shows the current committee members and allows you to select a member and add or remove them. The option auto closes when you perform an action – open it back up to see that your action was successful.
This is a committee member function.
- Go to the Committee > Membership page
- Under Members’ club related information select the member and press submit
- enter the word yes in the show contact details and press Update Details
The member’s phone numbers and email address will be visible on the members profiles pages.
- Create a post on the website – Committee function – when it is published it will go out through the newsletter system (MailPoet) as an email to each member and to any person who has registered their interest. This usually takes 1 – 2 hours.
- Create a newsletter using MailPoet -Committee function – this is more complicated but is an option if you wish to send a personalised message.
- Create a newsletter by duplicating [newsletter:post_title]
- work your way through wizard to create the newsletter.
Most clubs have grades within their competition structure.
- Each member needs to belong to their respective grade group to see their competition entry forms
- The Committee > Grading page has all the functions for grading such as:
- Add/remove a Committee member as a Grader
- Change a members grade
- View the images submitted for grading
For the Member :
- Each member has access to a Grading form under My Details.
- They upload images using the club’s image size standard.
- Below the Grading form the Committee members assigned to be Graders are listed.
- The member uses the contact details listed to contact one or all of the Graders to inform that they are ready to be graded.
For the Grader:
- The Grader simply goes to the Grading page and views the images and then selects the grade to place them in.
- It is up to each club how they manage this process.
The system works by placing the new member in the NotGraded group when they become a member. If you wish to test the system you can place yourself in this group and then upload some images in your grading form.
Website Appearance and Content
This is a Webmaster function
The header image on your website can be changed and multiple images can be put in place. This will then randomly appear each time the page refreshes.
The header should be a JPEG file 1600 × 460 pixels. Be sure that it is these dimensions, otherwise it will shrink or stretch to fit. Keep the image size below 500kb to prevent slow page loading.
For your convenience here is a link to a Photoshop file of the demonstration site’s header. It is simply a matter of changing the text and background image layers. I would appreciate if you continue to place our logo in a discrete location on the image.
Once you have your image organised then follow these steps:
- From the home page go to the Dashboard
- Select Appearance from the Dashboard menu
- From the Appearance menu select Header
- This page enables you to add your image, add to the existing image, and whether to randomise the images.
This is a Webmaster function
Quick Links is a menu that is displayed as a list in the SideBar.
To edit this you use the Menus option in the Dashboard under Appearance.
You need to select the quick links menu as the menu to edit first.
You can edit the Menu by
This is a Webmaster function
Two steps are involved
- Create the page
- Add to the menu(s).
Create the Page
Use the Create a Page link on the Webmaster page. Writing a page is the same as writing a post, except that it doesn’t appear on the home page. Once you have entered your content set the access restriction to reflect the menu you plan to place it under. e.g. member for a page destined to go under the Members menu. Publish the page when you have finished.
Add to a Menu
Use the Adjust the Menu link on he Webmaster page.
- Check the menu you are editing is the primary menu
- You will probably see your new page at the top of the most recent list of pages.
- Select it and Add to Menu.
- This places it at the bottom of the menu.
- Scroll down to find it and use your mouse to click and drag up into the location you wish to place it.
- Save the Menu when finished.
If you wish to add this item to quick links then select that menu and repeat the process.
Yes – This is a Webmaster function
NOTE: you should only change this on a competition that is still open.
DO NOT re-open a competition. This will cause the entries to duplicate when it closes again. if you need to do this contact MyPhotoClub
To change a closing date time for a comp:
- Access the Dashboard
- Select Entry Wizard > Webforms
- Locate and click on the webform for the comp to open it and view the details
- There is a close automatically option. Set the date and time and Save Changes.
Newsletter and Posts
This is a Club Webmaster function
A plugin called MailPoet is used to enable this functionality and to send other automated emails.
The first in this screen shot sends an email to All Members and to those who have Registered Interest whenever a post is published.
A message is only sent on publish, and not if you go back and edit the post.
The screenshot shows the other three automated messages:
- On Registration – this is sent when a person registers to create an account.
- On becoming a member – this is sent when a person completes the membership payment process or is added to the Members group manually.
- On subscribing to receive updates – when a person adds their email address using the facility on the bottom left of the home page.
Messages from MailPoet are sent in small lots, and do not start immediately.
The front page of the website is a blog. To place information on the front page you create a post. The website has a newsletter system so that whenever a post is published all members of the club are sent an email containing the post.
Creating post is a Committee function and there is an option called Create a Post.
Posts can be restricted to who can see them by using the Access Restriction options while editing the post.
To add an image or document to a post you must first add it to the website using the Add Media option while editing the post. It can then be inserted into a post or into a page.
Posts can also be scheduled the appear at a set time using the Publish Immediately option.
This is a webmaster function:
- Go to the Dashboard
- Select MailPoet > Newsletters
- Hover over the newsletter and select Stats
This page shows you who has opened the email, clicked on any links in the message and not opened it.
Find an image they have entered and comment on it. This will trigger an email to be sent to their address.
If they don’t get the image comment email check their email address is correct in the membership list.
If the address is correct, and ask them to check their junk and/or spam mail folders and mark the message as not junk.
This article has more info on resolving this:
If they do get the image comment email
The cause is probably that their newsletter subscriber address and their wordpress email address have gotten out of sync. When an email address is changed this should occur automatically.
To check and fix this:
- go to the Dashboard
- Select MailPoet > Subscribers and find the member. If their email address is incorrect then hover and select Edit
- Make sure they are subscribed to All Members
- Change the email address and Save.
This is a Club Webmaster function
Yes – To edit a newsletter:
- hover over the title and select edit
- A three step wizard takes you throght the process of editing and re-publishing.
- Please send yourself a preview to ensure it is correct before finishing.
NOTE: once you start to edit the newsletter it is inactive, and any potential recipients will not get a message during the editing period.
This is a Club Webmaster function
Yes – in the Dashboard select MailPoet > Settings.
- Change the necessary details in the Basics and Advanced tabs
- After saving your changes go and edit a newsletter and send yourself a preview to ensure it is correct and all the email addresses entered respond as expected.
Webmaster – Providing support to your members/entrant
Webmaster function – “switch into an account”.
The feature allows webmasters to log on as any person who is registered on your website.
This is done by:
- going to the Dashboard > Users area.
- Finding the name of the person you need to assist. Use the search box
- Hover over the icon or username and select “Switch to”
- Return to the home page and you will see you are logged in as the person.
- At the bottom of each page is a link that enables you switch back to your account.
- Or you can simply log off.
There are a few caveats about the use of this:
- You should inform the person that you have logged on as them to fix something.
- Do NOT visit another MyPhotoclub website while logged on as another person UNLESS it is part of the problem you are assisting them with e.g. entering an InterClub